一、投诉信
Directions:
You have recently returned from a trip. However, you were dissatisfied with the service you received at the hotel where you were visiting.
Write a letter to the manager of the hotel. Give details of when you stayed, explain why you were unhappy with the service and say what you’d like to be done about it.
范文
Dear Sir or Madam,
I write to express my dissatisfaction with the service I received while staying at your hotel during my vacation between the 2nd and 11st of April this year.
Although your hotel is rated as a five-star one, I found that the rooms were not cleaned on a daily basis, and that my bed was made up only every three days. In addition, the food in the restaurant was similarly disappointing. Not only was it extremely overpriced, but the quality was very poor. I was therefore forced to have to eat out in the local restaurants.
I trust you will take my complaints seriously, and make every effort to improve your service in the future. I would greatly appreciate a discount on my bill (receipt enclosed). I look forward to a favorable reply at your earliest convenience.
Yours sincerely,
Li Ming
参考译文
尊敬的先生或女士：
今年4月2日至11日的假期期间我曾住在贵饭店。我写信是为了表达对于贵饭店服务的不满。
尽管贵饭店被评为五星级饭店，但我发现客房并非每天都有人打扫，我的床每三天才被整理一次。此外，餐厅的食物也同样令人失望。不但价格过高，而且质量很差。因此我被迫外出在当地饭店就餐。
我相信您会认真对待我的投诉，并会在将来尽力改善饭店的服务。您若给我的账单打个折扣（附上收据），我将非常感谢。期待您得便时尽早给我圆满的答复。
您真诚的，
李明
亮点表达
express表达
dissatisfaction不满
service服务
receive受到
hotel饭店
vacation假期
March三月
although尽管
rate评级
five star五星
clean清洁
on a daily basis每天
make up整理
in addition此外
restaurant饭店
similarly同样地
disappointing令人失望的
not only不但
extremely非常
overprice价格过高
quality质量
poor差
therefore因此
be forced to被迫
eat out外出就餐
local当地的
trust相信
complaint投诉
seriously认真地
make every effort to尽力
improve改进
in the future将来
greatly非常
discount折扣
bill账单
receipt收据
enclose附上
favorable圆满的
reply答复
at your earliest convenience尽快
句型拓展
1. We will appreciate your willingness to make up for the loss.我们对您愿意补偿损失表示赞赏。
2. I wish to refer you to an incident which occurred in your restaurant, calling for some remedial actions.我想告知您发生在贵饭店的一件事，希望您采取一些补救措施。
3. I am writing to you in the hope that you could do me a favor to improve the horrible situation.我现在写信给您希望改进现状。
二、建议信
Directions:
Write an email to your university to suggest setting network cables in students’ dormitories.
范文
To Whom It May Concern,
As a student at our university, I should first commend you for the additional computers that you have recently added to the computer rooms. I am writing to you to request that the Internet be installed in the dormitories.
As you know, the Internet has become an increasingly important tool at university. Not only do professors require students to use it for research, but much communication is done between professors and students through email as well. In addition, some professors are beginning to post their lecture notes online for students to review in their spare time.
While there are a few computer labs with Internet access throughout campus, with over 20,000 students living in the dorms, there is a great need for more Internet access areas. Thank you for your time.
Yours sincerely,
Li Ming
参考译文
致有关人士：
作为本校的一名大学生，我首先很赞赏您最近为机房另外配置电脑的行动。我写信给您恳请在宿舍里安装互联网。
想必您也知道，互联网已经变成大学生活中很重要的一种工具。不仅教授们要求学生们使用网络进行科研调查，而且教授和学生间的很多沟通也是通过电子邮件完成的。此外，有些教授开始将自己的课堂讲义传到网上，供学生们在业余时间复习。
整个学校配备网络的机房数量不多，而住宿学生达两万多名，所以学生对更多网络的接入有很大的需求。谢谢您抽时间阅读我的邮件。
您真诚的，
李明
亮点表达
commend赞赏
additional另外的
computer电脑
recently近来
computer room机房
request恳请
Internet互联网
install安装
dormitory宿舍
World Wide Web互联网
increasingly越来越
tool工具
professor教授
require要求
research研究
communication联系
through通过
in addition此外
post张贴
lecture课堂
note笔记
review复习
lab实验室
access使用
throughout遍及
campus校园
over超过
dorm宿舍
佳句拓展
1.I am writing the letter to propose some conducive recommendations to you as regards your major.我写这封信是为了关于你的专业提出一些有用的建议。
2.I hope you find these proposals useful. 我希望您发现这些建议有用。
3.I trust you will take my suggestions into account. 我相信您会考虑我的建议。
如果你想了解更多雅思托福课程，留学规划或者有任何疑问，欢迎联系新航道重庆学校。
新航道重庆学校官网：cq.xhd.cn
新航道重庆学校官方电话：400-185-9090
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